Refund Policy

Blays Loyalty Project

Last Updated: March 23, 2025

The Blays Loyalty Project (“Blays,” “we,” “us,” or “our”) operates a blockchain-powered universal loyalty ecosystem, Blays System Sales (BSYS), accessible via blaysloyalty.com and our mobile application (“App”). This Refund Policy outlines our stance on refunds for all transactions and contributions made through our platform.

1. No Refunds Policy

All payments and contributions made to Blays Loyalty Project are final and non-refundable. This includes, but is not limited to:

  • User Subscriptions: Monthly subscription fees (e.g., $2-$15/month for Starter, Booster, Boss, or Legend tiers) paid via Stripe or other payment methods.
  • Merchant Fees: Setup fees (e.g., $25-$500), BSYS fees (1% of sales), transaction fees ($0.018-$0.03/tx), and issuance/redemption fees ($0.01/occurrence) paid by merchants.
  • Donation Token Launch (DTL): Contributions made during the DTL (e.g., $500K-$1,498.75M in USDC/ETH) in exchange for BLAY tokens at $0.01/BLAY.
  • Analytics Subscriptions: Annual fees for premium merchant analytics ($500/year).
  • Other Purchases: Any additional services or perks (e.g., gift cards redeemed via BREW).

2. Rationale

  • Blockchain Transactions: Payments and token distributions (e.g., BLAY and BREW) are processed on the Solana blockchain, which is immutable and irreversible once confirmed. We cannot reverse or refund these transactions.
  • Operational Costs: Funds are immediately allocated to development, merchant onboarding, marketing, and operational expenses (e.g., app hosting on AWS, smart contract audits).
  • Commitment to Vision: Contributions support the long-term growth of BSYS, and a no-refund policy ensures stability as we scale to 500K merchants by 2028+ and beyond.

3. Exceptions

  • Excess DTL Contributions: If DTL donations exceed the maximum cap ($1,498.75M), excess funds will be refunded to donors (e.g., $500 USDC returned, less a $0.00025/tx Solana fee). Refunds will be processed within 30 days of the DTL close (Q2 2025).
  • Technical Errors: If a payment is processed in error due to a verifiable fault on our platform (e.g., duplicate charge), we may, at our sole discretion, offer a credit in BREW or BLAY rather than a cash refund. Contact us within 7 days of the error to report it.

4. No Cancellations

  • Subscriptions: User subscriptions auto-renew monthly and cannot be canceled mid-cycle. You may opt out of renewal via the App before the next billing date, but no prorated refunds will be issued for the current cycle.
  • Merchant Agreements: Merchant onboarding fees and ongoing BSYS participation are non-cancelable and non-refundable once paid.

5. Your Responsibility

Before making any payment or contribution, ensure you understand the terms of your transaction. All sales are final, and we encourage you to review our Privacy Policy and Disclaimer for additional details on risks and project status.

6. Contact Us

If you have questions or concerns about this Refund Policy, please reach out to:
Email: hello@blaysloyalty.com
Website: blaysloyalty.com/contact-us

This Refund Policy reflects our commitment to transparency and operational integrity as we build the Blays Loyalty ecosystem. Thank you for your support!